你可以隨時要求刪除你在「百搭的 AnyCab 司機」App 的帳戶及相關資料，毋須說明原因，亦不收費。
You can ask us at any time to delete your “AnyCab Driver” account and the data linked to it. No reason is needed and there is no charge.
1. 如何提出 · How to request
- 電郵至 info@anycabhk.com，標題寫「刪除帳戶」，內文寫上你登記的電話號碼。Email info@anycabhk.com with the subject “Delete account” and the phone number you registered with.
- 或者在 司機支援 留言「刪除帳戶」，並寫上你登記的電話號碼。Or leave the message “Delete account” with your registered phone number in Driver Support.
為保障你的帳戶，我們會先用你登記的電話號碼核實身份，然後在 14 日內完成刪除。
To protect your account we first confirm the request using your registered phone number, then complete the deletion within 14 days.
2. 會刪除的資料 · What is deleted
- 司機帳戶：姓名、電話號碼、車牌、登入密碼。Driver account: name, phone number, vehicle plate, login password.
- 申請時上載的證件相片及核對結果。Document photos uploaded when applying, and the check results.
- 裝置的通知登記（之後不會再收到新單通知）。The device's notification registration (no further order alerts).
- 你與支援人員的對話紀錄。Your conversations with support.
3. 會保留的資料 · What is kept
- 已完成行程的紀錄（上落車地點、時間、車費收據，以及與乘客的行程對話）會因營運紀錄及處理爭議的需要保留最多 12 個月，之後刪除或匿名化。Records of completed trips (pickup and drop‑off, time, fare receipts and the trip chat with the passenger) are kept for up to 12 months for operating records and dispute handling, then deleted or anonymised.
4. 只想刪除部分資料 · Deleting only some data
如只想刪除部分資料（例如證件相片）而保留帳戶，同樣可以用上述方法提出。
If you only want some data removed (for example document photos) while keeping the account, use the same contact methods.